Keeping Your Promotional Pricing with Time Warner Cable

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Have you ever gotten an alert from your Time Warner Cable that your prices went up?  I have, plenty of times.  So how do you keep a promotional rate going without having to pay the high prices? 

Call them.

Last Friday, my internet rate went up from $44.99 to $52.99.  I called immediately and the first representative didn’t offer me any promotions.  The second time I called, the representative offered me $44.99 or $39.99 with a credit card on file.  I chose to get the $39.99 with credit card on file for the next 6 months, which is a $13 savings each month.
Most likely the first time you call them, they’ll say that the promotional period just ended and to call back at a later date for another promotion.  Once you hear that cue, nicely mention that you were told by another associate that there was a new promotion every 3 months and if they could check on any promotions you qualify for.

At first, they may offer a bundle service as a way to save or even say that there are promotional offers for new customers only.  Know that there are promotional rates for existing customers as well.

If they give you a hard time, be nice and hang up.  Wait 5 minutes and call back again.  I usually secure my new promotional rate during the first call but sometimes it does take 2 to 3 calls before I get it.

Do you have any tips on securing a low rate with your service provider?

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  1. pellicanss

    2 years ago

    I told time warner that I was considering cancelling and moving ot ATT U-verse. AT&T U-verse has been aggressively pursuing TW customers in our area. TW cut my prices back to the new customer rates.

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  2. Susan.Yoo-Lee

    2 years ago

    @pellicanss wow. that’s really great to know. What area are you local to?

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  3. one2watch

    2 years ago

    I havent had any luck with the threatening to cancel my service approach and go with ATT, etc.. I have spent many hours over the past years on the phone with TimeWarner customer svc and with very little success. ( I have been a customer for 11 years) That was until recently…I learned that to get the best pricing you need to bypass their customer service as they are limited to what they can offer you. Ask to speak with someone in their “retention department” and refuse to speak with anyone else! You are wasting your time soeaking with anyone else! It works and I will never speak to their c/s again! Best of Luck and $aving $$$!!!!

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  4. Susan.Yoo-Lee

    2 years ago

    @one2watch what a great tip. My friend recently tried to customer service and they had issues to. I believe they were transferred somewhere else and that’s when they got the deal, so it probably was the retention department.

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  5. millerman1983

    10 months ago

    Just wanted to say thank you for this. You were right, the first representative said “No” flat out. The next time I called, I was routed to customer retention when I asked if I could get the new promo rate by canceling my account and opening a new one in my wife’s name. I was able to secure the current promo rate for another year ($5 more than our previous promo rate but $5 less than the new rate). In all, it was a fair adjustment. Now I have another year to thinking of another scheme :)

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  6. Susan.Yoo-Lee

    10 months ago

    @millerman1983 so happy that you secured your new rate which of course was more than you were paying before but less than the new rate. Ultimately, they want to keep you as a customer, it’s just a matter of being persistent and knowing when something is fair and taking it. Great job! :-)

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