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Blue Nile - Frequently Asked Questions

Does Blue Nile offer free shipping?

Yes, Blue Nile offers free shipping on every order. Your item also comes insured and is stored in discreet packaging. The type of free shipping option depends on the value of your purchase. Orders under $500 receive free FedEx Ground shipping, orders between $500 and $1,500 receive free FedEx 2-Day shipping, and orders over $1,500 receive free FedEx Priority Overnight shipping.

Do Blue Nile products come with a warranty?

All items sold by Blue Nile come with a free lifetime warranty. If you suspect your item has a defect, Blue Nile will determine whether it can be repaired or should be replaced. Blue Nile also offers complimentary cleaning and inspection of their diamond rings. All you need to do is pay for the initial shipping, and they will cover the return shipping.

Can I sell my diamonds to Blue Nile?

Yes, Blue Nile partners with the company CIRCA to let you sell back your diamonds and other jewelry and watches. Please schedule an appointment in person or choose their online mail-in service. You’ll receive an offer range before final inspection, and upon acceptance, you’ll get either a cash payment or a Blue Nile gift card worth 110% of the item’s value.

Can I return my purchase if I’m not satisfied?

Yes, and in most cases, it’s free. You have 30 days to return your item if you want to be fully reimbursed. Blue Nile covers shipping, and the return label you receive is insured. Once you return your item, visit the Return Status section to get the latest updates.

Can I upgrade my diamond with Blue Nile?

The Blue Nile Diamond Upgrade Program is available for all GIA- and AGS-graded diamonds. Some exceptions apply, so make sure to carefully read the upgrade guidelines. Some exceptions apply, so make sure to read the upgrade guidelines carefully. If your diamond meets the criteria, you will receive a credit equal to 100% of its original price. This credit can then be used toward a new diamond. This new diamond must be at least twice the price of the diamond you wish to upgrade.

How can I be sure my diamonds were sourced without conflict?

Blue Nile sources diamonds only from suppliers who adhere to the standards of the Kimberley Process, which is an international practice that monitors diamonds as they travel from mine to market. This helps to ensure that diamonds purchased by the Blue Nile are conflict-free.

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