20% Off
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Buy More, Save More: Up to 20% Off Business Gifts Orders

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15% Off
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Up to 18% Off Clearance Items

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YOUD
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Get 30-day Return Policy

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Godiva - Frequently Asked Questions

Does Godiva offer bulk discounts?

Yes, you can save up to 20% with bulk discounts when you enter the code VOLUME on their website during checkout.

What is Godiva’s return policy?

Godiva is committed to ensuring customer satisfaction. If your chocolates arrive in less than ideal condition, regardless of the weather, shoppers have 30 days from the date of receipt to return the item (with detailed photos of the problem) for a full replacement or exchange.

How long will Godiva chocolates keep their fresh taste?

“Best By" dates are provided on every Godiva product to ensure they are enjoyed at their best. Note that chocolates will maintain their fresh taste longer if kept out of direct sunlight in temperatures of 65 degrees Fahrenheit or lower.

How far in advance should I place my order for weddings or party favors?

In order to accommodate large-volume requests, customers should place orders eight to 10 weeks prior to their event. It is also recommended that the chocolates be stored in a cool, dark place (70 degrees or lower, though refrigeration is not recommended). Additionally, products should be removed from the climate-controlled packaging they are shipped in to avoid a lingering smell from the packaging.

How can I tell if my product contains allergens?

Though Godiva enforces procedures to avoid cross-contamination between products with and without potential allergens, all products are clearly labeled in compliance with FDA guidelines and any regional statutes to ensure food safety.

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