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Samsung - Frequently Asked Questions

Does Samsung sell refurbished products?

The Certified Pre-Owned section on Samsung showcases all of the company’s refurbished products. When the company receives an item back for a hardware fault, it takes the product apart, rebuilds it, strenuously tests it, and sells it as Certified Pre-Owned. All Certified Pre-Owned products are backed by a 12-month warranty, so you can rest assured that it will function properly. Supplies are always very limited, so if you see one you like, buy it right away.

Can I finance my Samsung purchase?

Many Samsung purchases carry a pretty hefty dollar amount, and it can be easier for your budget to handle if you’re able to spread that amount out over many months. Samsung Financing offers a variety of options to suit anyone’s budget. Samsung’s terms vary depending on the item category and the dollar amount of your purchase, but it may be as simple as 0% APR over 36 months, depending on eligibility. If you’re interested in a big purchase, apply today on the company’s website.

Do government employees get a special discount on Samsung purchases?

If you’re a government employee with a valid government email, you can get special discounts on Samsung purchases, even if they’re items for personal use. All you have to do is create an account through the Government Discount Program page using your government email address. If you already have an account with a different address, you’ll need to create a new one for this discount.

Samsung Info & Tips

Can Samsung help my finance my large electronics or home appliance purchase?

Financing is available for all Samsung purchases over $250! It’s easy to apply for special Samsung financing; all you need to do is select “Pay Over Time" at checkout. You’ll be able to apply for credit and get an approval in seconds! Then, you’ll get monthly billing statements until your purchase has been paid off. Samsung Financing only requires one credit approval; once you’ve been approved, you can use it on future purchases once you’ve paid off your current plan.

What are the best ways to make sure I’m getting the best price on my Samsung order?

  • Take advantage of the targeted Samsung discounts to get extra discounts on all your purchases! Register with a .gov email address to get the government discount, a .mil address to get the military discount, or an .edu address to get the student and educator discount. Samsung has also partnered with certain companies to provide discounts to employees as well; check with your company to see if it’s a partner.

  • Look through Savings.com before you go to pay for your order. More often than not, there’s a Samsung promo code that you can use to make your purchase a little more affordable. Even if you went to the website with a Samsung promo code in mind, you may be able to save even more by using a coupon from Savings.com.

  • Always check the Samsung rebate center! You can get cash back and gift card rebates for all sorts of home appliances, and you may be able to find rebates for other types of Samsung appliances as well. It doesn’t hurt to look; you could be missing hundreds of dollars by not sending in a rebate.

What does registering my Samsung device do?

By registering your Samsung products to your account, you’ll get a number of great benefits to make your Samsung experience exceptional. Not only will you be able to diagnose errors easier, but you’ll also get an extended warranty. Even better, you’ll be able to opt into Samsung promotions and offers so you can get an exclusive Samsung promo code for use on your next order!

Does Samsung ship outside the United States?

Samsung ships to dozens of countries worldwide! In order to make sure you’re getting all the information necessary to ship to your country, make sure you browse the site that corresponds to your country. If you’re having trouble, feel free to contact customer service. Different countries will have different deals, products, and prices available, and may be subject to import taxes and duties.

How expensive is shipping?

Samsung offers standard, expedited, and express shipping. Standard shipping may take up to eight business days, depending on the destination; expedited shipping takes approximately three business days; and express takes approximately two business days. Shipping prices vary depending on the type of shipping requested, the destination of the package, and the size and weight of your items. You’ll be given an accurate shipping price at checkout.

Does Samsung have a warranty or protection plan?

Samsung offers Samsung Protection Plus, which allows you to get extra warranties and coverage for items even after the manufacturer’s warranty expires. Not only are electrical and mechanical failures covered, but accidental damage is covered too, up to two replacements in each 12-month period. Two-year plans are available for the Galaxy S4, S5, and S6 for $99, and for the Galaxy Note 3, Note 4, Note 5, Note Edge, S6 Edge, S6 Edge+, S7, and S7 Edge for $129.

What should I do if I need to return something?

Returns are accepted within 30 days of purchase for any reason whatsoever. Samsung offers free return shipping, but suggests that you initiate your return by 15 days after purchase in order to leave 15 days for potential shipping issues. Returns are free; Samsung will cover the return shipping cost but is unable to refund any shipping and handling paid for the initial purchase. Remember to include all items in the original packaging, including manuals, remotes, cables, and free promotional items.

Did You Know?

Samsung is the very definition of global technology. Its products are enjoyed worldwide, and as an industry leader, it sets the standard for other technology retailers. The company regularly participates in groundbreaking development and manufacturing of products. In 2018 alone, it debuted the world's first modular TV, first fifth-generation V-NAND, and first 5G commercial equipment in the United States and Korea. It's clear that it's come a long way from its original Korean founding in 1969. In the early days, it quickly found its niche in the home electronics business in Korea, but it wasn't long before it was exporting products and expanding its offerings. From those humble roots came the global technology mastermind you know today as Samsung.

It doesn't matter whether you're buying thousands of dollars' worth of electronics or you're upgrading your watch. You can join Samsung Rewards and get points back to spend on future purchases. Sign up free, and you'll start earning a base rate of either 2% or 1%, depending upon the electronics you're purchasing. You can also save with bonus points using special offers available only to Samsung Rewards members. Whether it's additional points on upgrading, special rates on certain products, or new things to spend your points on, Samsung Rewards is always changing. You can also earn points on purchases made using Samsung Pay, which makes it even easier to earn with your purchases.

Though it's a leading retailer and offers cutting-edge products, Samsung also has several ways to help you save on your purchases. In fact, you can check Savings.com to see if there are any specific offers available. One of the ways Samsung helps with pricing is by offering a discount to different groups of people. The Student & Educator Discount Program helps with the newest school-ready tech, the Government Discount Program applies to both official purchases and personal purchases, the military program covers all branches of service, and the Save@Work program allows Samsung to partner with various workplaces. Check to see if you're eligible for any of them.

Recently Expired Samsung Coupons

$40 Off Galaxy Buds2 Pro

Up to $220 Off Galaxy Tab S9 Ultra

Get Up to $750 Enhanced Trade-In Credit on the Galaxy S24 Ultra

Up to $800 Enhanced Trade-In Credit on Select Galaxy Z Fold5

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