HP Frequently Asked Questions
What are HP's best coupons?
Does HP offer price matching during Black Friday/Cyber Monday?
Yes, HP will price-match any “comparable PC" or identical HP printer that you find at a nationally recognized online retailer, including Dell, Lenovo, Amazon, and Best Buy. Comparable PCs can be from another manufacturer like Toshiba or Samsung but must have the same specifications. To verify the price match, you will have to talk to an HP sales agent.
What happens if you miss the Black Friday sale?
Don’t worry! HP offers many promotions throughout the year. Even better, HP unveils new limited sales every week known as Weekly Deals. These deals typically run the spectrum of what HP has to offer, including anything from VR headsets to mini-PCs.
Can I download HP drivers?
Yes, all you need to do is visit HP’s software and drivers page and select which device you are using. From there you can choose the driver you need to install. Installing drivers through HP is an easy and effective way to ensure your product remains up to date and compatible with the latest software.
What is the best way to troubleshoot HP product issues?
Use HP Customer Support to get the advice you need for any problems with your product. From the support page, you can use diagnostic tools to identify and fix issues, check warranty status, or contact an HP agent for step-by-step guidance. You can also enter your serial number to access product manuals.
Does HP have a recycling program?
Yes! HP Planet Partners is a program that collects used products in 76 countries and territories across the globe. Simply select the item you wish to recycle and locate the nearest recycling center. You can also trade in old HP items and receive value towards future HP purchases.
How can I check the status of my repair at HP?
Checking your repair status is as easy as visiting HP Customer Support and entering your service number, along with either your email address or your product serial number. HP will then provide the latest shipping information and delivery dates.
What is HP’s return policy?
Purchases made up to 30 days prior are eligible for returns. Items must be purchased through HP.com or through HP’s sales phone number. To get started, you must fill out a form regarding your product and request a return. Once approved, download and print your shipping label and take your product to a FedEx office location. And don’t forget to place your item in its original packaging!
Does HP offer discounts for businesses?
The HP Business Club allows you to increase your savings the more you spend, and you’ll get exclusive members-only deals. You’ll also receive dedicated support and personalized account management. In addition to the Business Club, HP has a separate Business Store where you can find the best tech to power your enterprise, including printers, laptops, desktops, and cloud-based PCs.