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Ethel M Chocolates - Frequently Asked Questions

What’s the return policy at Ethel M Chocolates?

Ethel M accepts returns or exchanges if you experience a quality issue, but not for unwanted goods. There is a chance that you will be asked to return the unsatisfactory product for inspection before receiving a refund.

Does Ethel M allow substitutions on chocolate assortments or pre-packed collections?

No, customers are not able to request substitutions for pre-packed orders. However, if a particular flavor becomes unavailable, Ethel M. reserves the right to substitute equal or greater value pieces into pre-packed collections.

Is there free shipping at Ethel M Chocolates?

Yes, Ethel M offers free shipping on all orders over $100. Follow the tips above for more ways to save.

Why are the Crème Liqueur Collections unavailable for shipping to my address?

Since the Crème Liqueur Collections contain alcohol, they are subject to each state’s alcohol shipping laws and regulations. These may only be shipped to the following states: Arkansas, Arizona, California, Colorado, Delaware, Florida, Hawaii, Illinois, Iowa, Kentucky, Louisiana, Maryland, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, Nevada, New Jersey, New York, Oregon, Texas, Virginia, Washington, and West Virginia.

How long will Ethel M Chocolates last?

They will last 14-30 days from delivery and can be stored in the refrigerator to preserve freshness; however, they should be allowed to return to room temperature before eating. To experience the best quality and freshness, store the chocolates away from heat and sunlight.

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