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Kiehl's - Frequently Asked Questions
Can you use Kiehl’s coupons during their holiday sales?
No. Kiehl’s has already changed the pricing on its website to reflect holiday sale offers. No additional coupons can be applied, but customers can still take advantage of free gift offers and other deals via the banner at the top of Kiehl’s website.
How long is the Kiehl’s holiday sale?
The Kiehl’s holiday sale is already live! Expect to see Christmas savings continue through Dec. 25, with the possibility of an extension through the end of the year.
Does Kiehl’s offer samples?
Yes, Kiehl’s offers three samples with every online order. You can also get samples of recommended products when you visit a Kiehl’s counter for a complimentary skincare consultation.
How long will it take for my order to arrive?
It typically takes orders three to five business days to arrive via standard shipping, with another one to two days for order processing. You can also get expedited shipping for an additional charge.
Does Kiehl’s offer international shipping?
Yes. You can order products from Kiehl’s website for the country you live in. Just select the dropdown menu at the top left of the homepage to visit Kiehl’s websites for other countries.
How do I reach customer service?
Reach customer service by sending a message through Kiehl’s contact form or by calling (800) 543-4572. Their hours are Monday to Friday, 9 a.m. to 9 p.m. ET.
Is it possible to use Kiehl's coupons in-store and online?
There are many coupons that you can use at Kiehl's in-store and online. However, some may be applicable in-store or online only. Check the terms and conditions of all Kiehl's coupons to see where you can use them.
Can I recycle my Kiehl's bottles?
The best way to recycle your Kiehl's bottles is to do it through the recycling program, which is part of the loyalty program. Bring empty containers back to a retail store, and you’ll get one point. For every 10 points you earn, you’ll be able to get a free travel-sized product.
Recently Expired Kiehl's Coupons
Free Refillable Bottle on Any Refill Pouch Order
35% Off Jumbos and Refills
30% Off Jumbos and Refills
Up to 50% Off Sitewide + Free Rare Earth Mask on Orders Over $125
30% Off Sitewide + Free Rare Earth Mask on Orders Over $125