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GiGi New York - Frequently Asked Questions

When will my GiGi New York items ship?

GiGi New York orders typically ship within three to five business days. Expedited shipping will not decrease order processing times.

What is GiGi New York’s return and exchange policy?

At this time, GiGi New York does not offer exchanges. To start a return, contact GiGi New York within 30 days of delivery and send your receipt and all items back in new, unused condition with all tags attached to receive a refund. For full return instructions, visit the GiGi New York returns page.

Does GiGi New York ship internationally?

Yes, GiGi New York ships to most locations worldwide. Log into your Gigi account and enter your shipping address during checkout to select all countries eligible for international shipping.

How do I contact GiGi New York?

Get in touch with GiGi New York’s customer service team by calling (800) 232-5550 or emailing customerservice@giginewyork.com.

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