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Lululemon - Frequently Asked Questions

Does lululemon sell products in stores?

There are plenty of lululemon stores across the United States. If you’re interested in visiting a lululemon store in person, use the Stores page on the website to find the closest store in your area.

Is there a lululemon app?

If you want to shop and access lululemon products on the go, you may want to download the lululemon app. The lululemon app is available on the Google Play Store or the Apple App Store for both Android and iOS devices, making it the perfect app to keep on your device.

Are there ever events at lululemon?

You can often find lululemon events happening all throughout the United States. Check the Classes and Events page to see all upcoming events arranged by state, so you know what to look for at your local lululemon stores.

Lululemon Info & Tips

How does lululemon ship orders?

You can ship your lululemon order to dozens of countries worldwide, and the company is constantly attempting to increase that number. If you don’t see your country on the list, consider sending lululemon an email letting it know that you’re interested in making a purchase; your country may be the one added next.

Three options are available for domestic shipping: standard, express, and priority. Standard shipping takes 2-7 days, depending upon where you’re located, and is free on all orders, regardless of size. Express shipping takes 2-3 business days and costs a flat rate of $20, and priority shipping takes one business day and costs a flat rate of $30. International shipping is only available in one option, and takes 5-10 business days; it also costs a flat rate of $30.

How can I get the most out of my lululemon purchase?

  • The best deal on your clothing comes when you add on additional discounts. Shopping smart is just the first part of the puzzle; you need to be able to save money after you’ve already put everything in the cart. At Savings.com, you can find lululemon coupons and promo codes that will help you do just that. It’s the easiest way to save extra money. All you have to do is click a few times to find lululemon promo codes, deals, sales, and general cost-saving tips.

  • The best way to make sure you’re getting a good deal is to take care of your products. That way, you get the most out of your clothing investment. There’s an entire section available on the website dedicated to helping you learn how to wash and care for all your athleisure wear. Most of it can be machine washed and then laid out to dry, but you should check the product care instructions for specific information.

  • All lululemon stores offer free hemming on tops and pants purchased at lululemon, even if you don’t have the original receipt or even the tags. Just come in with your items. You can try on the clothes and one of the employees will pin the hem just where you want it. You’ll get a hemming receipt, and your clothes will be ready for pickup within about three days for stores or seven days for showrooms. Just bring your receipt to pick up your clothing items.

What apps has lululemon released?

You can get the lululemon app on iOS or Android. With your phone, you can look through lululemon’s inventory and place orders right from your device. You can also create an account and sign in, using Touch ID on the iOS app. In the iOS app, you can also check for your local store’s current inventory, and see whether your size and color are in stock nearby.

What sizes does lululemon offer?

Different sizing charts exist for different types of clothing. Women’s clothing comes in sizes XXXS-XXL, with bras in sizes 28A to 38DD. Men’s clothing comes in sizes XS-XXL, and girls’ clothing comes in sizes 6-14. All sizes are available with their full measurements on the size chart, in both inches and centimeters. Before making your purchase, check the size chart to be sure you’re ordering the right fit, because lululemon sizes don’t always correspond with traditional sizes.

Can I return lululemon items I don’t like?

If you’re not happy with an item, you ordered the wrong size, or you just decided the style doesn’t fit you, then you can submit a return authorization within 30 days of receiving your order. All you have to do is use the online returns portal to create your return. You’ll also receive a prepaid shipping label for orders from Canada or the United States. You can then ship off your items using FedEx or USPS; the returns department will issue a refund within seven business days of receiving the package. All items must be unwashed and unworn, with the original tags attached, and must have the proof of purchase included. Underwear, water bottles, gift cards, and any items labeled with the We Made Too Much price are final sale.

Did You Know?

One of the most beloved lululemon sales is the company's "We Made Too Much" sale. Essentially, it's a clearance sale. These sales come around when the company stocks too much of a specific variety of clothing. Every so often, lululemon will put all that excess stock on sale at huge discounts, which can be a great way to save on some of the most popular products. It's hard to say when one of these sales will pop up because they're not planned. It just happens whenever lululemon has overstocked products. That means it can be updated every week, or not updated for a few months. The best thing to do is keep your eye on the company's social media accounts and emails so that you can get in early and buy your preferred style, color, and size before it sells out.

Another good way to get a discount is to find a warehouse sale. These are even rarer than a "We Made Too Much" sale; they happen once or twice a year, maximum. However, they're a great way to save if you happen to live near one of the lululemon warehouses. The deals and products vary each time because it largely has to do with the individual warehouse's management team and the items that are currently available for sale. These sales are actually rarely announced through the email newsletter, probably because they're so localized. Instead, stay tuned to the company's Facebook page, as well as the page for your nearby location, for the next sale.

Utilize lululemon outlet locations for an even better deal. These outlets often provide products at prices that are slightly better than the ones on the "We Made Too Much" section. Outlets tend to have last season's clothes, but you may be able to find current season's designs. Either way, if there's one near you, it's a good idea to check it out and see whether you can find something great. Hot styles and small sizes tend to sell out quickly, so visit today.

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