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Converse - Frequently Asked Questions
What is the return policy for Converse?
Returns are eligible for refunds within 30 days of purchase. For the holidays, online orders placed between Nov. 1 and Jan. 4, 2022 have an extended 60-day return window and a 45-day return period when returned to a store. You’ll need to use the return label that comes with your original shipment. If you lost it, you can also go online to print a return label. Note that free shipping is available within the United States and may not apply to international purchases.
Does Converse offer free shipping?
Yes, there are two ways to guarantee free standard shipping on your Converse orders. The first way is to sign up for a Converse account. This allows you to receive free standard shipping on all orders, no matter the total cost. The second way is to complete a guest order that totals $50 or more. Otherwise, standard shipping will cost $8 for guest orders under $50.
Does Converse ship internationally?
Converse ships within the contiguous United States, Hawaii, Alaska, and APO/FPO addresses. Shipping is unavailable for U.S. territories and P.O. boxes. If you want to purchase Converse products outside the U.S., you can browse their many international sites to find your country of residence.
What if I want to shop for Converse shoes in person?
We understand that buying shoes can sometimes be difficult online since you are unable to try them on. To find a Converse store near you, simply search their store page. If you are unable to find a store, check out Converse’s article on finding the right size and fit for your shoes.
Does Converse offer any student discounts?
Yes, college and university students save 15% off on all orders by verifying their eligibility through SheerID. Note that gift cards cannot be applied to student discounts.
Does Converse offer any military discounts?
U.S. military personnel are eligible for 15% off discounts on most online or in-store items. You’ll need to verify your ID through SheerID before receiving your discount. Military discounts are available for any active, reserve, veteran, or retired U.S. military personnel, including spouses and dependents of active members.
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