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Kinguin - Frequently Asked Questions
How do I contact Kinguins customer service?
Visit the Kinguin customer support page to submit a help request. Be prepared to describe your issue in detail, and include screenshots of any issues to streamline the support process. Do not share your password with anyone, even a member of the Kinguin customer support team.
Does Kinguin offer refunds?
No. All sales from Kinguin are final, and the company does not offer refunds except in the case of faulty codes. Contact Kinguin customer support to report faulty game codes or other issues.
How does Kinguin gain access to affordable keys?
Kinguin purchases its keys through wholesalers, allowing the company to offer codes at a discounted rate to users.
Which forms of payment does Kinguin accept?
Kinguin accepts all major debit and credit cards as well as PayPal.
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