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Thumbtack - Frequently Asked Questions

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What kind of businesses can advertise on Thumbtack?

Thumbtack is a place to find help with almost anything. The categories available are home improvement, wellness, pets, business, events, lessons, crafts, design and web, legal, personal, photography, repair and technical support, and writing, translation, and transcription. Within these categories are multiple subcategories that you can browse through or use for your own services. Thumbtack also has a list of user guidelines that prohibit lending services, businesses that exclusively provide products rather than services, and businesses providing inappropriate services. In addition, you must be in the United States or in a U.S. territory, accept payments only in U.S. dollars, and be qualified as required by law.

How does pricing work for Thumbtack pros?

Rather than charge a membership fee or take a percentage of your earnings, Thumbtack charges based on “leads." Only pros are charged; customers only pay for the pricing of the services being offered. Pros are charged based on “leads," which is when a customer messages or calls you for more information, or schedules an appointment. Payment amounts vary from account to account and job to job, and you can see more information in your profile. If you’ve spent less than $1,000 on Thumbtack, you'll be billed with each lead, and if you’ve spent more than $1,000, you'll be billed weekly on Sundays. Check your personal account for more information.

How can I get the best price when I book with Thumbtack?

  • It’s a good idea to shop around a little bit before you actually make a decision. While the lowest price isn’t always the best option, you may find a better deal on a service that only does the basics. You may find a business or individual with fewer reviews but a very professional profile that makes you want to reach out. No matter what you find important for hiring, you can find someone who fits your requirements.

  • Make sure you submit an accurate request when you reach out to a pro, to make sure the pricing estimate reflects the actual cost. There are a number of questions that usually go into the pricing estimate, and these questions depend on the project. Don’t try to get a discount by leaving out important info, as this is likely to result in an even higher cost from your chosen pro. Working honestly with pros near you will give you better results for a great price.

  • If you’re signing up to work with Thumbtack pro, you can often use a Thumbtack coupon to get the best results at a great price! The best place to find coupons and promo codes is Savings.com. Although Thumbtack doesn’t often run sales or offer different pricing structures, it’s a good idea to check Savings.com every once in a while to see if there’s something new. After all, you never know when Thumbtack will introduce something that could help you save or make a little more money.

What is the Thumbtack Guarantee?

If you hire a pro on Thumbtack and you end up with property damage, the Thumbtack Guarantee covers up to $1 million in accidental property damage. When you find the damage, you must report it within 14 business days, and it must have occurred within six months of hiring. When you report a concern covered by the Thumbtack Guarantee, Thumbtack will reach out within two business days to try to connect you with the professional in question, so you can work it out together. If you’re found to be eligible for the Thumbtack Guarantee after this, you’ll submit an official request with more information.

What is Thumbtack’s refund policy?

Thumbtack doesn't refund for a customer's booking pro, but it does help you reach out to pros that you feel didn't meet your expectations. There are multiple ways to resolve disagreements or quality issues in this way. Pros can request refunds for leads if the customer is contacting only to say that he or she has chosen a different pro, if the scope of the job doesn’t match the original request, or if the job violates Thumbtack’s terms or guidelines.

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