FAQ

Positive! Please review your credit card statement carefully to verify the exact name
of the company that’s charging you. Contact their customer care department directly, and they should be
able to help you remedy this situation.

We’re glad to hear you’re enjoying the savings! Unfortunately, at this time all of our
ad space is reserved for internal campaigns and for specially negotiated campaigns with our merchant
partners.

It happens to the best of us. Have your password emailed to you here.

You need to sign up for the store’s email to receive the coupon, not the Savings.com newsletter. If you’ve
followed all the steps given by the store to sign up for their email list, and you haven’t yet received your
coupon, please contact their customer care department directly, and they should be able to resend your
discount. If you mistakenly signed up for the Savings.com newsletter and would like to unsubscribe, simply
click the “Unsubscribe” link at the bottom of the last newsletter you received from us. Alternatively, reply
to the last newsletter you received from us with “Unsubscribe” written in the body of the email.Still confused? Please click here to contact us, and we’ll do our best to help you out!

Savings.com Rewards is a program that gives Savings.com account holders the ability to earn rewards when shopping on qualified retailer sites.

Savings.com is known for offering deals through discount codes, tips, and other offers to use on orders from your favorite retailers. Rewards allow you to receive a rebate or cash back on top of those savings when you sign up for a Savings.com account, activate a Savings.com Reward and make a qualifying purchase from the specified retailer.

Rewards are paid out via PayPal after the retailer confirms the qualifying purchase.

1. Click on the “Activate Reward” button on the Reward you’re interested in.
2. Create a free Savings.com account in the popup. If you have an account already, you’ll be prompted to log in.
3. Click through to the retailer from a Savings.com link and shop as usual*. All you need to do now is make sure your order meets the conditions specific to that Reward. (e.g. spending the minimum for the rebate pre-tax and discounts, etc.)
4. You can check your Reward status in the Rewards hub in your Account.
5. After the retailer confirms your qualifying purchase, your Reward will be paid out via PayPal.

*To earn Rewards, you must enable third-party cookies in your browser and must not be using an ad blocker or other software that blocks cookies. You should complete your purchase in a single browsing session without leaving the retailer’s site or using additional browser extensions.

Yes, without a Savings.com account we would have no way of storing your Reward information and no way of issuing your Reward.

Creating a Savings.com account is completely free.

After you create a Savings.com account and activate a Reward, you will be able to see your Reward history and status in the Rewards hub in your Account. For Cash Back, you will need to make a qualifying purchase before it will appear in your Rewards hub.

Once you sign in or sign up, click on a Rebate offer,then proceed through a Savings.com (or Savings.com Partner) link to the retailer, the Rebate becomes assigned to your account as activated.

Until you’ve made a purchase that meets the following criteria, your Rebate will stay in the activated stage:

• Your purchase was made before the Rebate end date.
• Your purchase met the minimum order value before taxes, fees, shipping, gift wrapping, discounts, credits, or excluded items (specified in the Reward Terms) in a single order.

For example, if the Rebate is ‘Get a $10 rebate when you spend $50 at Macy’s’ at the activated stage, you need to spend $50 before the specified Rebate end date in order to qualify for the Rebate.

When we receive transaction data about a qualifying purchase from the retailer, your Reward state will display as pending. Retailer transaction reporting time varies from as little as 24 hours to as long as 60 days. It depends on the retailer, but on average it takes five to seven business days.

Once you’ve completed your purchase and we get confirmation of your order from the retailer, your Reward will be pending. This means we received information from the retailer that you completed a purchase that qualified for the Reward.

Your Reward will remain in this state until the verification period has passed, at which point we determine whether your purchase still qualifies for the Reward. For a Rebate, if you make a return while your Reward is pending that brings the value of your order below the threshold, you won’t receive the Reward. The verification period can vary by retailer and Reward. On average, our Reward verification period is 55 days from the last date you are able to make a purchase. Check the individual Reward terms for details on expected payout date.

Congratulations! This means your Reward payment was issued! Savings.com Reward payments are issued via PayPal. You will be sent an email from Savings.com (as well as one from PayPal) letting you know you’ve received your payment.

You must connect a PayPal account to your Savings.com account or provide any other requested contact information within 120 days from activating the Reward to receive payment. After the 120 day period, any applicable Savings.com Reward earning balance will be invalid.If you run into any issues during this stage you can contact our team at rewards@savings.com, and we’d be happy to look into it.

Once we’ve tracked a purchase, we let you know by sending an email to confirm that your Reward is pending. If you haven’t received an email in a couple of days, contact our team at rewards@savings.com and let us know what happened. We will try to fix the issue as soon as possible!

Contact the retailer that you made the purchase from directly. Savings.com is not responsible for the product, transaction, or fulfillment of any orders you place on our retail partner websites.

Savings.com Rewards earnings are paid on or before the tenth day of the calendar month following the month in which the applicable qualified purchase transactions are approved and the $5 minimum payment minimum amount is met.

There are a few reasons you may not receive a Reward:

• Your purchase wasn’t eligible. This may be because you purchased items excluded from the Reward terms (e.g. gift cards), or didn’t meet the minimum order value before taxes, fees, shipping, gift wrapping, discounts or credits in a single order.
• You made a return or exchange that dropped the order total below the spend threshold for the order.
• You didn’t sign in to your Savings.com account and/or activate the Reward before making your purchase.
• Too much time elapsed between your click from Savings.com to the retailer, you clicked another link from an online ad, offer, email, browser extension or shopping tool to the retailer.
• Third-party cookies were disabled in your browser, or a browser plug-in, ad blocker, virus, malware, or other interference blocked tracking.
• You didn’t connect your PayPal account within the allowed 120 day time frame.

If you are having another issue with your Reward that isn’t covered above, reach out to us at rewards@savings.com and let us know what happened.