Kohl's - Frequently Asked Questions
What are Kohl's best coupons?
Does Kohl’s offer full refunds?
Most items returned within 180 days of purchase will receive partial or full refunds with or without a receipt, except for premium electronics and beauty products. Sephora products purchased at Kohl’s have a 60-day return window and require a receipt.
Can I get my Kohl’s Cash back after I return an item?
Yes, you’ll get a return in the form of Return Kohl’s Cash which is valid for 30 days after the date of the return. For price adjustments, Kohl’s Cash will decrease in value.
Does Kohl’s accept returned items without tags?
Yes, Kohl’s customer-friendly return policy states that items can be returned without the tags attached. If you don’t have a receipt and your item doesn’t have a tag, you won’t be able to get a refund. Instead, you’ll have to settle for store credit for the lowest discounted sale price.
Do I have to buy something to use Kohl’s Cash?
If you’ve earned and saved up enough Kohl’s Cash, you can use it to buy anything you want at Kohl’s, except for Kohl’s Cares items. But, you can only use the cash during redemption periods. Note that Kohl’s Cash is used first before coupon codes apply.
Can Amazon orders be returned to Kohl’s?
You can return your Amazon orders at Kohl’s by following these steps: (1) start your return process on your Amazon account, (2) when choosing a method for your return, select “Kohl’s Drop-off," (3) get a QR code for your return to present in-store, (4) bring your item to a Kohl’s store with the QR code, and (5) once done, your item will get packaged, labeled, and shipped for free.
Can I pay my Kohl’s bill online?
You have several options to pay your bill: via mail, phone, in-store, or online. If you want to pay online, just sign in to your Kohl’s account and make a payment. You can also enroll in AutoPay at My Kohl’s Charge; it’s completely free. Just don’t forget to activate your Kohl’s credit card if you recently signed up.
Can worn clothes be returned at Kohl’s?
Yes, if you’ve worn clothes that you bought from Kohl’s but want to return them, you can do so without the tag. As long as you return the item within the 180-day return window, you should get a refund (if you have your receipt and the item doesn’t have a tag).