Zales - Frequently Asked Questions
What are Zales's best coupons?
What happens if I lose my diamond?
Zales is committed to creating experiences that last a lifetime. If your diamond is lost, chipped, or damaged, bring the original setting with a valid sales receipt (purchase amount must be $200 or more) and Zales will replace the diamond or (in certain unique cases) the entire piece at no charge.
I didn’t purchase my jewelry at Zales. Can I have my piece repaired there?
Yes, jewelry inspection, repair, and cleaning are free for Zales customers, but anyone can bring their jewels and accessories in for repair for a nominal charge.
How do I get the best deals at Zales?
Can I mail in a return if I ordered in-store?
No. While items ordered online can be mailed in, items ordered from a Zales store or a Zales Outlet store must be returned to a physical location.
Does Zales source their diamonds responsibly?
Yes, Zales takes their responsibility as an industry leader very seriously and has dedicated considerable resources to ensuring the ethical sourcing of its diamonds.
Recently Expired Zales Coupons
Up to 50% Off Black Friday Specials
Cyber Monday: Up to 70% Off Gift Guide Items
40% Off Gold Chains
Cyber Monday Sale: Up to 50% Off Sitewide
35% Off Citizen Watches + Free Shipping