JCPenney - Frequently Asked Questions
What are JCPenney's best coupons?
How do I get free shipping at JCPenney?
Place an order over $49 and receive free standard shipping at JCPenney. Standard shipping typically takes seven to nine days; choose the express or premium option for a fee for faster shipping. For purchases under $49, standard shipping is $8.95.
What is JCPenney’s return policy?
JCPenney accepts most returns and exchanges as long as the items are in original condition. Just make the return or exchange within 90 days of purchasing and have the receipt on hand. You’ll receive your refund either through the original payment method or as a JCPenney gift card.
Does JCPenney offer same-day delivery?
The department store offers same-day delivery through DoorDash. Download the DoorDash app and find the JCPenney nearest your location. Once you enter your address and place your order, you’ll receive your items by the time frame indicated on the app. Items and orders may be canceled if the products you selected are unavailable.
How do I get in touch with customer service?
To contact customer service and receive help with your order, email firstname.lastname@example.org or call 1-800-322-1189. You can also visit JCPenney’s customer service page to find answers to questions about orders, products, pricing, and more.
Recently Expired JCPenney Coupons
Flash Sale: Extra 35% Off Soft Home & Window
Back to School Mystery Sale: Extra 30% Off Your Order
Up to 50% Off Semi-Annual Home Items + Extra 30% Off Select Styles
Black Friday in July: Extra 30% Off Your Order
Extra 25% Off Your Order