10% Off
Top Deal

Extra 10% Off Your Order

AFFS
30% Off
Top Deal

Extra 30% Off Your Order

MYPE
30% Off
Top Deal

Extra 30% Off When You Join JCPenney Rewards

On Sale
Top Deal

Up to 85% Off Clearance Items

On Sale

Up to 90% Off Jewelry Sale Items

60% Off

Up to 60% Off Promotions Page

Free Ship

Free Shipping on Orders Over $75

Top Tip

Get Special Offers and Discounts With JCPenney's Email Or Mobile Sign Up

Top Tip

Free Curbside Store Pickup Available

JCPenney - Frequently Asked Questions

What are JCPenney's best coupons?

Extra 10% Off Your Order - Get Code

Extra 30% Off Your Order - Get Code

How do I get free shipping at JCPenney?

Place an order over $49 and receive free standard shipping at JCPenney. Standard shipping typically takes seven to nine days; choose the express or premium option for a fee for faster shipping. For purchases under $49, standard shipping is $8.95.

What is JCPenney’s return policy?

JCPenney accepts most returns and exchanges as long as the items are in original condition. Just make the return or exchange within 90 days of purchasing and have the receipt on hand. You’ll receive your refund either through the original payment method or as a JCPenney gift card.

Does JCPenney offer same-day delivery?

The department store offers same-day delivery through DoorDash. Download the DoorDash app and find the JCPenney nearest your location. Once you enter your address and place your order, you’ll receive your items by the time frame indicated on the app. Items and orders may be canceled if the products you selected are unavailable.

How do I get in touch with customer service?

To contact customer service and receive help with your order, email support@jcp.com or call 1-800-322-1189. You can also visit JCPenney’s customer service page to find answers to questions about orders, products, pricing, and more.

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