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Build.com FAQs

What are Build.com's best coupons?

Up to 10% Off Kohler Products - Get Code

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What is the return policy for Build.com?

An item is eligible for a refund within 180 days of receipt. Once accepted, the refund will be applied to your account, minus the return shipping. For an item to be eligible for a refund, it must be returned completely intact without damage and in its original packaging. It also cannot have been installed prior to return. Defective items are eligible for full refunds to your account. For a complete list of requirements, check the returns page.

Does Build.com offer free shipping?

Orders over $49 are eligible for free ground shipping, and orders over $1,499 are eligible for free freight shipping. Standard shipping is generally available for Standard Ground, Second Day Air, and Next Day Air, while freight shipping handles heavy or oversized items and large-quantity shipments. In-Home Delivery is also available on select items.

Does Build.com offer financing options on large purchases?

Special financing is available on purchases of $500 or more with the Build.com credit card. Your credit card also comes with exclusive discounts and offers, as well as no interest if purchases are paid in full within six or 12 months. There is no annual fee, and it can be used at any Build.com network store, such as FaucetDirect.com, Edgestar.com, and CompactAppliance.com.

How can I save on bulk orders?

If you’re working with a contractor or planning your home design or renovation, consider inquiring about Special Pricing options. Build.com will work with you to see if they can price match the bid from your contractor, and they’ll always try to get you the best deal on your large orders. Free freight shipping is also available on any orders $1,499 or more.

Does Build.com provide any guides for DIY projects?

The Learning Center is your home base for DIY guides and installation tips to help get your next project started. Search by room or article type to find helpful advice on the best way to tackle any home improvement task. Browse articles for inspiration and learn about classic and cutting-edge styles and unique design trends.

What if Build.com doesn’t carry an item I want?

If you’re looking for a particular home item and can’t find it on Build.com, call the customer service center to see if they can add it to their online inventory. If they can complete your request, they’ll give you a product number so you can search for the item on the nonstock fulfillment page.

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