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HelloFresh - Frequently Asked Questions

Is there a HelloFresh app?

The HelloFresh app allows you to make changes to your meals as easy as possible. Download the app to use it on the go. It’s an easy way for you to maximize your HelloFresh options and make sure you’re getting the best deal for your money.

Can I make HelloFresh recipes without a HelloFresh box?

Even though HelloFresh recipes work best with a HelloFresh box, you can make them without one. Just use the Recipes page on the HelloFresh website to find recipes, including measurements, you can use to make your own recipes.

Does HelloFresh have an email subscription?

If you sign up for the HelloFresh email subscription, you can receive information about upcoming recipes and the newest developments at HelloFresh. Plus, you may get exclusive discounts on your first HelloFresh boxes you can’t get anywhere else.

HelloFresh Info & Tips

What plans does HelloFresh offer?

Meal plans are available in Classic, Veggie, and Family. Classic and Veggie plans are $9.99 per serving, and are available for either two or three people. The Veggie plan and four-person Classic plan are only available for three recipes per week, while the Classic plan for two people can be customized to two, three, or four recipes per week. The Family plan is $8.74/serving and is only available for four people, with either two or three recipes available per week. The Classic plan includes the widest variety of recipes, and you can choose your recipes out of a number of recipes available. The Family plan focuses on quick and easy meals, and the Veggie plan focuses entirely on meatless recipes; the HelloFresh chefs choose the meals added to these plans.

HelloFresh also offers three wine plans: Summer, Red, and White. Each plan is $89 per month and includes six 750ml bottles of wine, which makes them $14.83 per bottle. The Summer plan includes assorted seasonal wines, while the Red and White plans are for assorted red and white wines, respectively.

What kinds of meals does HelloFresh have available?

HelloFresh has a backlog of over 2,500 meals, and more are being created every month! Most meals take 30-40 minutes to prepare, with a few ready in as little as 20 minutes. Dishes take the form of Italian, American, Greek, Pan-Asian, Korean, Latin, German, Mexican, Chinese, Japanese, Russian, Spanish, Pan-African, Irish, Indian, French, Thai, and Cuban cuisine, with different countries showing up regularly on the week’s available meals.

How can I make sure I’m getting a great price on the meals I buy through HelloFresh?

  • Check Savings.com before you actually check out, and pop in every so often to see if there are any extra ways to save on upcoming orders. You never know if there will be a HelloFresh promo code that'll help you get your meals for an even better price.

  • Tailor your deliveries every week. You can skip a week of deliveries up to eight weeks in advance, and if you’re part of the Classic plan, you can choose which meals you’ll get in your box! Whether you just have too much to do that week, you realize it’s not in the budget, or you just want to take a break, it’s easy to do.

  • Follow HelloFresh on social media to stay up-to-date on the most recent news from the company. Whether it’s a HelloFresh promo code to help you save, a brand new recipe, or a potential entry into a giveaway, HelloFresh has lots in store for its very interactive customer base.

How do I change when I get food from HelloFresh?

If you want your meals delivered on a different day every week, you can change your delivery window, which determines when HelloFresh will deliver to you every week. However, if you want to have your deliveries paused or skipped certain weeks, you can just navigate to a delivery date in the future, and then choose “Skip Week." You can do this up to eight weeks in advance! Just make sure you make any changes by 11:59 PST five days before your delivery.

How expensive is delivery?

For most deliveries, you won’t have to cover the delivery fee; HelloFresh will provide it free. However, if you choose to be on the Classic plan for two people with two recipes per week, an extra $7.99 shipping fee will apply. If there are any extra shipping fees assessed on your order, you’ll be told at checkout.

How can I pay for my HelloFresh order?

Currently, HelloFresh accepts Visa, Mastercard, American Express, and Discover credit cards, as well as PayPal. However, it’s working to expand its payment options to make checkout even easier!

Where does HelloFresh deliver?

In the United States, HelloFresh delivers to the 48 continental states; unfortunately, delivery isn't currently available to Alaska or Hawaii. Internationally, HelloFresh delivers to Germany, Australia, Great Britain, Austria, Switzerland, and the Netherlands! Make sure to use your country’s designated website if you’re interested in getting HelloFresh delivered internationally.

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