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Shutterfly - Frequently Asked Questions

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How do I place an order in bulk?

Shutterfly offers the option to order in bulk for photo books and photo products. To place an order in bulk, just go to the designated page for bulk orders and get an instant quote. Once you’ve received your quote, you can customize your order and finalize it at check out.

What is Shutterfly’s return policy?

Returns for reasons unrelated to Shutterfly error are subject to a 50% return fee. To receive a refund, return your order within 60 days after purchase. If you return an order more than 60 days after the original order date, you may receive store credit instead of a refund. Refunds typically take 10 days to fully process.

How do I make a personalized photo gift?

To create a personalized photo gift, select the product you’d like to have personalized. Once you’ve selected it, choose the product size and upload your photos by clicking the “personalize" button on the right side of the page. Once you’ve selected and uploaded your photos, you can complete your order at checkout.

How do I get in contact with customer service?

To contact customer service, call (877) 284-9610 or communicate with a digital specialist via chat. Their hours of operation for customer service calls are seven days a week, 7 a.m.-5 p.m. PST. You can also reach Shutterfly through their chat support 24 hours a day. For more details, visit their customer support page.

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