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SitterCity - Frequently Asked Questions
Can I get a refund for my membership?
Premium Membership subscription purchases and renewal fees are non-refundable. If you cancel your Premium Membership subscription, you will receive a confirmation email and your account will automatically downgrade at the end of your current billing period. Sittercity does not provide refunds or credits for any partial-month membership periods.
What is the Bright Horizons corporate benefit at Sittercity?
Sittercity parents may be eligible for free Premium access as part of their corporate benefit through Bright Horizons. To find out if your company is part of the Bright Horizons benefit on Sittercity, contact your company's benefits administrator, or search your employer's name on the Sittercity benefits page.
How do I cancel my Sittercity subscription?
Log in to your Sittercity account and go to Account Settings. Under the Membership section of the page, choose Manage Subscription. On the next page, select Downgrade to Basic. Lastly, confirm your downgrade.
More Ways to Get an Online Deal at Sittercity
Negotiate Rates with Sitters
Make sure you’re negotiating rates with your sitter. Most sitters on Sittercity are open to negotiation, especially for longer-term jobs. This can help you secure quality care for your loved one at a reasonable price that fits your budget.
How do I apply my Sittercity promo code?
- Select the right Sittercity plan for you and navigate to the payment page.
- On the Payment Summary page, under your total, locate the “Promo code" box.
- Enter your Sittercity promo code into the box and click “Apply."
- Review your order total and complete your purchase.
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