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Viator - Frequently Asked Questions

Where can I find Viator coupons?

Savings.com has a large selection of Viator coupons. From deals on last-minute activities to deep discounts on vacation packages off your select tours and activities, visit Savings.com for Viator promo codes to help save on your next getaway.

Does Viator offer group discounts?

Yes. If you are traveling in the United States with a group of 18 or more, contact the Viator customer service team for help in creating a tailor-made experience for your occasion.

What kind of customer support can I expect from Viator?

Viator offers travelers 24/7 global support both before your trip and throughout your experience. Their support team is available to assist you if you have a question while you're booking or if you need help on your trip.

Does Viator charge cancellation fees?

Yes. In order to avoid cancellation fees, change your travel dates for free more than 24 hours prior to your departure time. Note that while Viator won't charge you to back out, local tour operators may carry their own charges.

Can I stack Viator discounts?

No. Viator only allows one discount code per transaction. Also, Viator doesn’t allow generic or third-party coupons, so visit Savings.com for the latest valid Viator discount codes.

How can I request a refund from Viator?

Contact Viator’s customer service team for hassle-free refunds. Place a call more than 24 hours prior to your trip for a full refund, and be prepared to provide your name, home address, and itinerary number. Contact Viator customer service by logging into your Viator account and visiting the Viator Help Center. Shoppers can also call the company at (888) 651-9785 or send mail to Viator INC, 400 1st Ave, Needham Heights, MA, US 02494-2815.

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