HSN - Frequently Asked Questions
What are HSN's best coupons?
Are there different HSN coupons every day?
Though the HSN coupons available do change regularly, one of the best day-to-day sale options is Today’s Special. The most heavily-advertised Today’s Special option is always the absolute best deal across the entire HSN website. This deal is even lower than the typically advertised HSN price on the website. Get in on Today’s Special if you want to make sure you have an amazing product at a similarly amazing price. You may even be able to use an HSN coupon to make the deal even better.
Can I get exclusive HSN coupons with the HSN card?
The HSN credit card is a great way to save even more on HSN purchases. When you first apply, you’ll receive a welcome credit on your next purchase, which means a discount on whatever you choose to purchase next. Then you’ll get great benefits including special promotional financing on your future purchases every time you buy at HSN. It even comes with no annual fee.
Does the HSN app offer exclusive HSN coupons?
For an even simpler shopping experience, try the HSN app. This HSN mobile app, available for both iOS and Android, allows you to buy on the go. You can also get app-exclusive HSN coupons and deals, only available if you purchase on the app. You can even set up notifications to let you know when your favorite items are on sale, when there’s a new deal, or when your orders have shipped.
HSN Info & Tips
What can I do to catch the best HSN deals and promotions?
Sign up for the HSN email list, where you'll get information on upcoming deals and promotions, as well as a daily notification telling you about the day's best offer. New subscribers will also receive an HSN coupon for 15% off their next order.
Give HSN your phone number for text alerts. That way, you can see the most recent sales and event reminders.
Follow HSN on all of its social media accounts so you can get the scoop on trends and deals.
Look at Savings.com before you go to check out at HSN. That way, you’ll know you've got the best HSN deal possible.
Apply for the HSN credit card to earn rewards and get extra money when you make your purchases.
Pay attention to the ads being shown on HSN's website. These ads aren't for other websites; the advertised deals and promotions on the HSN website are for HSN itself. You may even be able to take advantage of at the same time as an HSN coupon.
Does HSN have its own credit card?
If you're an HSN lover and you can't wait for your next shopping spree, you might want to consider an HSN credit card. Not only will you be eligible for VIP financing on some of your purchases, but you're also eligible for Extraflex. This is a flexible payment plan for beauty, fashion and jewelry items that aren't eligible for VIP financing. When you're approved for the HSN card, you even get a $10 off HSN coupon that you can redeem immediately. If you find yourself making purchases at HSN frequently, the HSN credit card can help you keep a little bit of that cash back to yourself.
How does shipping work?
HSN has three shipping options: Standard, Express and Super Express. All in-stock merchandise takes one to two business days for processing after being ordered. After that, Standard delivery will be delivered between 3-7 business days, Express will be delivered within three business days, and Super Express will be delivered within two business days. HSN’s delivery fees vary depending on the weight and size of the item you're ordering. Additionally, specialized or rare items may take longer for HSN to process. HSN only ships to the United States, Guam, Puerto Rico, and the U.S. Virgin Islands; some specific items may only be available within the 48 continental states. If extra shipping fees apply for your address or order, you'll be able to see those fees at checkout.
What are my options when it comes to customer service?
You can reach customer service by telephone, by email, or by live chat. HSN also has a FAQ section that may be able to answer your questions without requiring that you talk to a representative. Telephone and live chat hours are 8 a.m. to 1 a.m. EST, and HSN responds to emails in a timely manner based on the backlog of customer service emails. If you have a fairly routine question, the FAQ section may be able to help you much more quickly than talking to someone on the phone or waiting for an email response.
What's the return policy?
When you order an item from HSN, the packing slip will have information on available return methods. Typically, that means you will remove the original shipping label from the package you received the item in, put the return label on the package, and send it back. You can’t receive a refund for shipping fees, but you don’t have to pay up front; the return shipping fee will be deducted from your return credit. You can return most items within 30 days of the receipt date; if your item is non-returnable, you can see that at the time of sale.