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Best Buy - Frequently Asked Questions
What is Best Buy’s return policy?
Most products have a standard 15-day return and exchange window after purchase. My Best Buy Elite members get a 30-day return window, Elite Plus members get a 45-day window, and TotalTech members enjoy a 60-day return window. Note that all activated devices — including cell phones and cellular tablets — have a 14-day return window, and some products may require a restocking fee. Consult Best Buy’s Return Policy page for a complete list of details.
Can I get free shipping on my Best Buy orders?
Free standard shipping is available on qualifying orders of at least $35 before taxes and after coupons are applied. TotalTech members and My Best Buy Elite and Elite Plus members are eligible for free shipping with no order minimums. All shoppers can get free next-day delivery on thousands of eligible items throughout the store. Some restrictions may apply.
Does Best Buy have a credit card?
Sign up for the My Best Buy Credit Card to receive 5% cash back in rewards. (Elite Plus cardmembers can receive 6% in rewards.) Apply today to immediately get 10% in rewards on your first day of purchases. Cardmembers can also get 18-month financing on orders of $499 or more.
Can I recycle old tech with Best Buy?
Yes, Best Buy will recycle many old tech items for you, including computers, tablets, cell phones, ink, toner, video games, movies, and more. Best Buy will even help haul away your old TVs, exercise equipment, and major appliances. Some items may be available for trade-in promotions and coupons. Check out Best Buy’s Recycling Page to learn more.
Does Best Buy have an app?
Yes, download the Best Buy app to locate your nearest Best Buy location, manage your account, and scope out the latest Deal of the Day. Check product ratings, scan barcodes while you shop in-store, and quickly make purchases. If you’re in the market for a new TV, use the app’s AR feature to see how prospective options will fit in your home.
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