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illesteva - Frequently Asked Questions

Can I return illesteva glasses?

You can return most illesteva products within 10 business days for a full refund. However, this excludes sale items and custom lenses.

Does illesteva offer prescription polarized sunglasses?

Yes. Most sunglasses frames from illesteva can accommodate polarized prescription lenses. Simply enter your prescription at checkout.

How do I get the best deals at illesteva?

You can find the best deals at illesteva by using your FSA or HSA to buy prescription eyewear. Book a free stylist appointment online, and take advantage of flexible financing options through Zip.

Does illesteva have sales?

Yes. Illesteva isn’t known for having sales frequently, but shoppers can count on the brand holding several sample sales per year. Typically occurring once a season, most illesteva sample sales happen at its New York store.

What does illesteva mean?

The name “illesteva" resulted from a combination of two names: Luigi Esteva, an Italian artisan, and “Casablanca" heroine Ilsa Lund.

Does illesteva offer free shipping?

Yes. Illesteva provides free UPS SurePost shipping for all United States orders over $150. Allow up to five days for processing and then seven days for shipping (more for prescription lenses).

Does illesteva offer extra lenses separately?

Yes. Customers can get non-prescription lenses for certain frames. Just reach out to the illesteva customer service team or stop by one of its retail locations to purchase your lenses.

Can I use my insurance for my prescription order?

Yes. While illesteva can’t directly apply your insurance to your purchase, you can ask for an itemized receipt and send it to your insurance carrier to get reimbursed. Check to make sure your vision insurance coverage offers out-of-network benefits before ordering your glasses.

More Ways to Get an illesteva Online Deal

Take Advantage of Warranties on Prescription Lenses

Most customers at illesteva don’t know that you can actually have your prescription lenses replaced once at no cost. Since glasses tend to be an expensive purchase (especially with the lens add-ons), you won’t have to pay for another remake if you end up needing an adjustment. Make sure to contact the illesteva customer service team within 30 days of getting your eyewear to receive a replacement, as illesteva doesn’t cover prescription lenses outside of that window of time.

How do I apply my illesteva promo code?

  1. Visit the illesteva website and add your desired items to your cart.
  2. Go to the checkout page and select the “Gift card or discount code" field.
  3. Enter your illesteva promo code and apply it to your order.
  4. View your updated order amount and finish checking out.

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