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JanSport - Frequently Asked Questions

Are there online-exclusive designs at JanSport?

JanSport actually has a variety of online-exclusive designs that you can’t get anywhere except the JanSport website. Browse through all these online-exclusive designs on the JanSport website to learn more about your options for a pattern that really fits your personal needs.

Does JanSport offer a student discount?

Student discounts are a great way to save more on your purchases, especially when it comes to a student-centered product like a backpack. Anyone who currently has enrollment at a college or university can use the JanSport student discount through Student Beans to get a discount on their order.

Are there warranties at JanSport?

JanSport believes in the quality of its products so much that it actually offers a lifetime warranty on its products. If you ever have a manufacturer’s error on your JanSport products, you can get a repair.

JanSport Info & Tips

Are there warranties on JanSport backpacks?

JanSport takes a lot of pride in its backpacks, which is why it offers a limited lifetime warranty on all of its JanSport branded equipment, which includes backpacks, bags, pouches, totes and cases. What this means is that if your JanSport backpack fails due to a manufacturing error you wouldn’t expect to have happened with the backpack, JanSport can repair or replace it for free. The company has a few specific guidelines for this limited lifetime warranty, so make sure you check it before you buy your JanSport product and not after.

Is it possible to buy JanSport backpacks internationally?

The JanSport.com website doesn’t ship internationally, but you can order products internationally through JanSport if you don’t live in the United States. You just have to make sure you’re using the right website to do it. Use JanSport’s International page to buy in the rest of North America, South America, the Asia Pacific, the Middle East and Europe.

What’s the best way to get a great deal on JanSport backpacks?

  • JanSport holds sales throughout the year. You may find sales for specific backpacks, unique styles or feature-specific backpacks, but one thing is for sure—these sales can help you get a better deal on some of the best backpacks out there. However, remember that JanSport typically doesn’t let you combine a coupon with a sale. That means you’ll want to compare coupon discounts to JanSport sales to make sure you’re really getting the best deals.

  • A coupon can be one of the best ways to save at any retailer, including JanSport. If you want to get a great deal at JanSport, even if there aren’t currently any sales happening, you might want to check for JanSport coupons at Savings.com. Even though you often can’t combine these coupons with additional sales and deals, the discounts at Savings.com can help you find the best deals on your backpacks, making it easier to get a high-quality backpack at an amazing price.

  • Students deserve to get a great deal at JanSport; after all, because backpacks are some of the most common products available at JanSport, students regularly buy from the company. If you want to get the best deal on your JanSport backpacks as a student, use Student Beans to verify your student status and get a unique coupon code. It can help you save even more money, especially if there aren’t any great sales happening right now.

How does JanSport handle shipping and handling?

There are four shipping and handling options available in many locations: Standard, 3-Day, 2-Day, and Overnight. Both Standard and 3-Day shipping are free with no minimum; which one you qualify for will depend on which one is available in your location. If you want to upgrade your shipping, you can do so for a flat fee, which will depend on the subtotal of your order.

What if I need to return a JanSport product?

If you’re not happy with your JanSport product for just about any reason, you can return most products within 60 days of your purchase, as long as it’s undamaged and unaltered. JanSport even provides free returns. The only items that aren’t available for return are typically final clearance items, which are final sale. You don’t even have to contact JanSport for a return authorization; just ship it back with the prepaid label and return form.

Did You Know?

The three people who started JanSport were an outdoorsman, an engineer, and a seamstress. It may seem like an unlikely trio, but the three of them started the JanSport brand in 1967, and the combination was clearly positive. The brand started with Murray, the engineer, who won a design award for an adjustable aluminum backpack frame that was the first of its kind. He asked his girlfriend, Jan, to create a pattern that would turn it into a real usable backpack. He promised to name the backpack after her if she would do this for him, and as the backpack took off, JanSport got its extremely unique start. Today, with its huge variety of options, JanSport has certainly become a household name.

Premium materials and high-quality craftsmanship are the things that define JanSport just as much today as they did from the very beginning. After all, Murray earned his award for the aluminum design, and JanSport seeks for all of its products to be eligible for awards as well. This is why the company guarantees every JanSport item with its limited lifetime warranty. If, during the entire lifetime of the backpack, it ever breaks down due to a manufacturer’s defect, JanSport will repair or replace it. This makes it much easier to only replace your backpacks every so often.

A backpack actually isn’t one size fits all, and treating it that way can be very detrimental to your ability to use that backpack. If you want to be able to get a well-fitting backpack, you can learn more about each backpack’s measurements on the JanSport website. This includes torso length, which you can measure to make sure your backpack sits appropriately. The FAQ section on the JanSport website also gives you more information about how to wear JanSport backpacks, including how you can wear the backpacks that are specifically for hiking and camping. With this information, it’s easier to make sure you’re getting the right solution for your backpack needs. The dedication JanSport displays to helping you find a great backpack is just one reason people love it so much.

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