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MobileHelp - Frequently Asked Questions

How does MobileHelp work?

MobileHelp integrates cellular and GPS technology to facilitate two-way communication and location tracking between the user and its monitoring centers. When the user presses a button on their device, their information and location are sent to a call center. An emergency operator will attempt to establish communication and assess the situation. Then, the operator will dispatch emergency responders to the location or contact a family member or neighbor.

Can I test my MobileHelp device?

Yes. Press and hold the test button until it turns green. The call center will instruct you to press your emergency pendant or button. Your mobile device will beep, and the monitoring center will notify you once the test has been successful. MobileHelp encourages its users to test their devices at least once a month.

Does MobileHelp offer a free trial?

Yes. MobileHelp offers a risk-free trial. If you're unsatisfied with your purchase, you can return the device within 30 days for a full refund.

What is MobileHelp’s cancellation policy?

You can cancel your MobileHelp service at any time. Upon canceling, return your device at your cost. You may be eligible to receive a prorated refund based on the nondiscounted monthly rate.

Best Holiday Sales at MobileHelp

  • Summer Sale: Enjoy 50% off a fall detection system when you call MobileHelp during their summer sale.
  • Black Friday Sales: MobileHelp typically offers Black Friday deals each year, like three free months of fall detection when you begin your membership.

How Do I Apply My MobileHelp Promo Code?

  1. Visit MobileHelp’s website to select the product and plan you’d like to purchase and click “Order Now."
  2. Select your free button and any add-ons to tailor the best options for your needs.
  3. Apply any promo codes to the order summary, and click “Add to Order."
  4. Continue checking out by entering the information requested and following the prompts to receive your devices and start your emergency monitoring service.

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