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8% Off Hotel Reservations Worldwide for New Users

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Up to 25% Off Attractions & Tours

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Explore Japan: Up to 30% Off Hot Deals

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Up to 50% Off Today's Top Deals

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Trip.com - Frequently Asked Questions

Where can I find deals on Trip.com?

Shop the Trip.com Deals page for the company’s latest travel discounts, and make a Trip.com account to take advantage of exclusive, members-only benefits.

Can I modify my hotel booking to include more guests?

Yes. Modify your reservation by logging into the Trip.com app or signing in on Trip.com’s website.

Is there a Trip.com guarantee?

Yes, Trip.com offers a Customer Service Guarantee for each booking that covers you in case of problems. Check the terms and conditions before you place your booking.

How do I change my airline ticket?

In most cases, you’ll need approval from the airline to change your flight once a booking has been finalized. Visit the Flight Bookings page to begin a modification request.

What is my baggage allowance?

Every airline handles its baggage policies differently — be sure to check your airline’s policy by clicking “baggage policies, changes, and refunds" on the website or mobile app for details.

I couldn’t get my issue resolved online. How do I contact customer support?

Reach out to Trip.com customer support by calling (646) 362-8606 or by visiting the Trip.com Customer Support page.

Does Trip.com have a rewards program?

Yes, you can join the Trip.com Loyalty Program for free, and start earning “Trip Coins" by booking flights and hotels, writing hotel reviews, and more.

How do I request an additional Trip.com bag allowance?

To add another bag allowance, book your ticket by following the instructions online. Enter your passenger information, continue to the next page, and select the “option to pay" section. Complete your booking before adding another baggage allowance. You can find your additional bag displayed under the “add-ons" section.

What can I do if my Trip.com flight gets canceled?

If a flight gets changed/canceled, you will be notified immediately regarding the updated flight information. For flights that have been affected, go to the “Flights Bookings" section, and then select “booking" to adjust your flight or receive a refund.

More Ways to Get Trip.com Online Deal

Price Match Deals

Take advantage of Trip.com’s Best Price Guarantee as you shop around for the best travel deals. If you’ve already purchased your tickets and find a cheaper price elsewhere, Trip.com will refund you the difference. Browse Trip.com’s competitors to save some money with a few minutes of searching.

Free Rental Cancellations

Book a rental car through Trip.com, and enjoy free cancellations before pick-up. Call Trip.com customer service to cancel and get a no-questions-asked refund on your entire car rental.

Avoid Weekend Flights

Book airline tickets and hotels during the week to find the lowest rates on your next trip. Save the most by taking advantage of mid-week travel on Tuesdays and Wednesdays, and stay up-to-date on the lowest rates by checking rates up to 12 weeks in advance.

How do I apply my Trip.com coupon code?

  1. Go to the Trip.com website, and set your travel plans.
  2. Proceed through the booking process until you find a box marked “Discounts."
  3. Find a Savings.com coupon to apply to your booking, then enter it into the “Discounts" box on the Trip.com booking page and click “Apply."
  4. Check to make sure your discount has been applied.
  5. Finish booking your tip as normal.

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