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E-file - Frequently Asked Questions

Can I still file my 2023 tax return?

Yes. The deadline for incoming 2022 tax returns is April 18, 2023. You may still file your tax return late using E-file or another tax prep service.

How long until I get my tax refund through E-file?

Tax refund speeds vary widely due to a number of factors. Check the IRS’ Where’s My Tax Refund page to check the status of your return.

How do I qualify for a free E-file tax return?

Free E-file tax returns are available for users with under $100,000 in income, no dependents, and no investments or itemized deductions.

What documents do I need to file my taxes?

Be prepared to input data from your W-2 or other income documents, as well as information on charitable donations, personal or side business income, and investments. Refer to the eFile Tax Prep Checklist for a full list of necessary tax documents.

Is E-file's tax software free?

Only E-file's Federal Basic Software is free. However, the company does periodically offer deals and promotions on its tax software.

How long does it take to file taxes through E-file?

Most customers file their taxes through E-file in 15 minutes or less.

Can I get extra help with my online filing?

Yes. E-file offers phone support for taxpayers who need help during the tax filing process. Submit an eFile support request to get started.

How do I apply my E-file promo code?

  1. Sign in or create an E-file account to begin your tax return.
  2. Once you’ve completed your return, go to checkout to pay for your services.
  3. Enter your E-file promo code in the provided field.
  4. Click the “Apply" button and finish the checkout process.

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