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Up to 75% Off Sale Items
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Shop Gift Cards Starting at $25
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Neiman Marcus - Frequently Asked Questions
It’s very common to see store events at Neiman Marcus stores near you. These regular events can give you access to a variety of products and concepts that you wouldn’t otherwise be able to see. You may also be able to get access to Neiman Marcus demonstrations of some of the newest styles on real models, making it easier to determine whether you love the Neiman Marcus styles of the latest season. Check the store you’re closest to for a full list of upcoming events.
Whether you purchased your products online or in-store, you can take it into your nearest full-service store to receive alterations to the product. A fee may apply, depending on the alterations you need. If you’re worried about the potential for alteration fees, you may want to call your local Neiman Marcus store and ask for more information regarding any fees you may need to pay for your alterations. Bring in your order summary as well, just in case.
Some beauty products are eligible for Auto-Replenishment, a Neiman Marcus subscription concept that allows you to receive automatic shipments of your favorite beauty products on a predetermined basis. If you really love a specific Neiman Marcus beauty product, consider signing up for Auto-Replenishment so you know you’ll never be without it.
Neiman Marcus Info & Tips
How expensive is shipping on my Neiman Marcus purchase?
Neiman Marcus offers Standard, Second Business Day, Next Business Day, and Same Day shipping. Standard shipping is always free and takes approximately three to five business days, not including processing times. Second Business Day is $15, Next Business Day is $25, and Same Day is $20. Same Day shipping is only available for certain merchandise and for certain zip codes, and orders must be placed by noon CT in order to qualify.
Does Neiman Marcus offer extra services?
Neiman Marcus has plenty of extra services for its customers.
If you buy something and you’re not completely happy with the way it fits, consider bringing it in to a nearby Neiman Marcus store. With the Neiman Marcus In-Store Alterations service, you can get alterations done within 30 days of your purchase date, so you can look exactly how you were dreaming.
GiftNow is another easy Neiman Marcus service; just choose a gift and then send it via email! Your recipient will pick his or her own size and color, so you can surprise the recipient with a beautiful purchase while also making sure it’s exactly right.
Neiman Marcus has multiple restaurants across the United States where you can reserve tables, book a private dining experience, and book catering. If you’re interested in delicious food alongside your beautiful apparel experience, stop by a Neiman Marcus restaurant.
What’s the best way to get high-end Neiman Marcus items at a lower price?
Although Neiman Marcus is a luxury brand, it still has to get rid of overstock items and make room for new designs. If you’re looking for marked-down items, just visit the sale section on the website. You can find thousands of items, some marked down over 50% from their retail price! Clearance also boasts thousands of items and even better discounts.
Use Savings.com to make sure you’re using a Neiman Marcus promo code that fits your order. Neiman Marcus’ e-commerce site is the best place to use a promo code or coupon; there’s no reason to pass up some extra savings if you can get them.
Join Neiman Marcus’ highly involved social media following wherever you get your social media fix. You can get information about upcoming promotions, demonstrations of beauty treatments from the pros, new style tips, and much more! It’s the best way to stay up-to-date on Neiman Marcus’ fashion.
Is there a Neiman Marcus credit card?
With the Neiman Marcus credit card, you’ll automatically be enrolled into InCircle, which gives you great rewards on your purchases. When you buy items at Neiman Marcus, you’ll earn two InCircle points per dollar spent, and you’ll get an automatic $100 Point Card for every 10,000 points you’ve earned! Plus, if you open an account and make any purchase on the same day, you’ll get 5,000 bonus points, meaning you’ll already be halfway to your first $100 Point Card!
What are the benefits of the Neiman Marcus app?
The Neiman Marcus app makes it easy to shop no matter where you are. Certain Neiman Marcus stores have the Memory Mirror, the world’s first digital mirror, which captures your outfits from every angle and then stores it so you can check in later! You can also find gifts quickly and easily with a swiping system that allows you to add potential gifts to your favorites. You can also communicate with the associates at your local Neiman Marcus store even more easily!
How do I return items I decide I don’t want?
Neiman Marcus accepts returns on unworn, undamaged merchandise, with original tags and packaging, that's not altered, personalized, or special order, within 60 days of purchase date. If you’re returning by mail, you can process it online. Returns within 15 days of delivery are free, and will be processed for a full refund, excluding original shipping fees. Returns after 15 days of delivery, or for clearance items, will be charged a $9.95 return fee. If you don’t have the order number necessary to start the return, or you have any questions, contact customer support.
Did You Know?
As an international brand with a robust past, Neiman Marcus has always been an innovator when it comes to fashion. Neiman Marcus opened in Dallas in 1907 with a simple motive: provide fashionable clothing to the world, with high fashion on display for everyone to see. Its commitment to that motive was tested only six years later when a fire in the area destroyed the store and all its inventory. However, with the power of an interested community behind the company, it rebuilt and grew, moving on to make a number of important landmarks. Just one of those landmarks was The Christmas Book, introduced in 1939 and going on to become an American tradition. As much as ever, Neiman Marcus is focused on the customer, with updates and upgrades always rolling out.
Neiman Marcus has been an innovator in many ways, but one of the most striking is that of its loyalty program, InCircle, established in 1984. It was the first luxury retailer to run a loyalty program, though certainly not the last, and customers still enjoy those benefits even today. You can join InCircle by applying for a Neiman Marcus or Bergdorf Goodman credit card. Then, you'll start to earn points on all your purchases, leading to rewards and special offers. With its system of Circles, you'll receive more benefits the more you spend, with tiers at $1,000, $2,500, $5,000, $10,000, $35,000, and even higher.
When you visit a Neiman Marcus store, you're not only shopping for clothes; you're also receiving an experience, one that Neiman Marcus has carefully curated. Certain stores offer Personal Shoppers, which are available by appointment to create an on-trend wardrobe just for you. Every store has expert tailoring on standby, allowing you to perfectly fit your favorite clothing. Fur services allow you to bring in fur items for a complete renewal, and beauty services give you complimentary sessions and free samples of products you may love. Lastly, Neiman Marcus restaurants are positioned throughout the country, with a variety of famous recipes and items for you to enjoy.
Recently Expired Neiman Marcus Coupons
Up to 50% Off Select Full-priced Items
Free Beauty Samples on Orders Over $200
Free Gifts on Beauty Orders Over $200
Cyber Week: Up to 75% Off Sale Items + Extra 30% Off Your Order
Up to $1,250 Gift Card on Select Full-Priced Items