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Lowe's — Frequently Asked Questions

How do I schedule a professional installation from Lowe’s?

Visit Lowes.com and click on the Services tab. From there, browse home services by space (i.e., kitchen, bathroom, bedroom, exterior, etc.) or by the type of item you want to be installed. This includes appliances like washers and dryers, doors, flooring, or fencing. Once you select the kind of installation you need, follow the online instructions to schedule an appointment.

Does Lowe’s offer a protection plan for large appliances?

Yes, you can purchase a Lowe's Protection Plan for large appliances like refrigerators, washing machines, dishwashers, and more. Once you’re protected, filing a claim is easy. Simply text, call, or fill out an online form to get started.

Does Lowe’s offer military discounts?

Yes, active military personnel or veterans can enroll in Lowe’s Military Discount Program to receive a 10% discount on eligible items.

How do I qualify for free shipping at Lowe’s?

Free shipping is available on online orders that are $45 or more before taxes, fees, or shipping charges. Items must weigh less than 150 pounds (or 70 pounds if shipping to P.O. boxes or APO/FPO addresses.) Orders that ship to multiple addresses won’t be eligible for free shipping.

What is the return policy at Lowe’s?

For in-store returns, you must bring your merchandise, along with a valid picture ID and proof of purchase, to complete your return. Online items can be shipped back by visiting Lowe's return page.

Are plants eligible for returns?

Trees, shrubs, or perennials may be replaced or refunded within one year of the purchase date with proof of purchase. All other plants have a 90-day return policy.

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