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Candlewood Suites - Frequently Asked Questions
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Up to 15% Off Early Bookings - Get Deal
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How do I fix an issue with my Candlewood Suites reservation?
Contact Candlewood Suites directly by phone or use the Candlewood Suites Issues Form to lodge a complaint should an issue arise with your reservation.
Does Candlewood Suites charge online booking fees?
No. Candlewood Suites and other IHG hotels and resorts do not charge booking fees for travelers when booking through IHG’s websites, the IHG One Rewards App, IHG’s WeChat mini program, IHG Customer Care, or directly with an IHG-affiliated hotel.
Can I use my IHG One Rewards points to book a reservation for someone other than myself?
Yes — to book a Rewards Night for someone else, make a reservation via IHG's website or the IHG One Rewards App in your name, then add the names of any additional guests to the reservation.
How can I add my IHG One Rewards number to an existing reservation?
Log into My IHG One Account and search for your existing reservation from the "Stays and Events" page. Add in the reservation confirmation number and your last name to find your reservation, then click “Associate IHG One Rewards Number" to add your membership number to the booking.
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