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DHgate offers plenty of different payment options, which vary based on your location. Accepted international payments include Visa, Mastercard, American Express, Moneybookers, and bank transfers; credit cards and Moneybookers are not subject to any processing fees, while bank transfers depend on the bank. Depending on where you live, you may also be able to pay using other options; check the customer service page to verify that you’ll be able to use the payment option that works best for you.
Shipping is offered worldwide, using many shipping types. Options all incur different fees and ship with different processing times, from 2-5 business days to 15-35 business days; faster times will be more expensive, and the fees will be assessed at checkout. Shipping times do not take into account item processing time, which is the amount of time needed to prepare the item for shipping. On the item page, you’ll be able to see the estimated date of delivery, as well as how many days it'll take the seller to ship the item.
If you decide to use EMS, China Post, UPS, DHL, FedEx, TNT, HK Post, Singapore Post, or Post Link to ship your items, you’ll be able to track your package online throughout the entire process. This includes being able to see when the payment has been confirmed, when the products have been prepared, when the package was shipped out, and when the product is estimated to arrive. If you’re using the app, you can choose to get notifications when each point is reached, so you’ll get real-time updates. If you weren’t able to use those shipping systems, or you chose to use a different system, you can contact the seller directly to get tracking information.
DHgate has a return and refund system that first goes through the seller. Customer service only gets involved if the buyer and seller can’t come to an agreement. You can open a “Return and Refund" dispute, asking the seller to refund your money and provide return information, as long as you open it within 90 days. If you and the seller can’t come to an agreement regarding your return, or the seller never responds to your dispute, DHgate will try to help you mediate the problem. If the item never comes, or it's completely different from what was described, DHgate’s buyer protection will provide you a full or partial refund. There are some exceptions to this policy, so check the return policy for the specific item you’re ordering, as well as any caveats that DHgate itself mentions.
Check Savings.com before you go to check out on your order. Some orders can benefit from a DHgate coupon or promo code, meaning you’ll be able to get your high-quality items at an even steeper discount!
Look for ongoing promotions. Whether sellers are participating in extreme discounts, companies are sponsoring sitewide promotions, or DHgate is promoting great companies, you can usually find a way to add some more savings to your cart, especially if you’re flexible and you don’t have a particular item in mind.
Try the Best Selling Products category to get an idea of what people are currently interested in. This section updates every 24 hours, so you can see what the hottest trends are. You can even browse by category, so it’s easier to find something great!
DHgate ships to 30 countries, including extremely popular destinations such as the United States, the UK, India, Canada, and more. Shipping costs and times will vary between countries, and some countries will have additional payment methods that can be accepted. The website itself is also available in English, Spanish, Portuguese, Russian, French, German, Italian, and Turkish, and it has a Google Translate option for all other Google-supported languages.