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Gap FAQs

Does the Gap offer price adjustments?

Yes! If the Gap drops the price of an item you’ve purchased within 14 days of your visit, contact Customer Support for a one-time price adjustment. Note that “final sale" items and products purchased with a promo code are not eligible for a price adjustment.

What is the Gap’s return policy?

The Gap’s return policy varies across the four brands they own — generally speaking, returns and exchanges are free for items in their original, unworn condition. Visit the Gap’s returns and exchange policy page for a full breakdown.

Can I cancel or change my order?

Gap strives to fulfill their orders extremely quickly, so call Customer Support as quickly as possible to make changes. If the order cannot be canceled or changed, simply return the item to any Gap store for a full refund.

How do the Gap Rewards work?

Every dollar spent using a Gap Inc. rewards card earns five points. Customers will receive $1 in rewards for every 100 points they use, too.

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