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Microsoft Store - Frequently Asked Questions

What are Microsoft Store's best coupons?

Up to 10% Off Select Products for Students, Parents, and Educators - Get Deal

Xbox Live Gold Membership Starting at $24.99/Month - Get Deal

Does Microsoft offer student deals?

Absolutely. All students are eligible for 10% off select products. From laptops to PCs and even gaming systems, this offer is perfect for any student. This offer even extends to parents and educators too. You deserve it.

What is Microsoft’s return and exchange policy?

You must make a return request online. Only products that are in good condition are eligible for return or exchange. No bundle items or digital goods can be returned or exchanged. Once it is processed, you can print a prepaid shipping label.

How does Microsoft’s trade-in policy work?

You can check the value of the device you would like to trade in on CExchange. Customers are required to have their order details of the original product as a PDF file in order to exchange it. Once the trade-in is verified, you can send it off for free.

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